Hereā€™s the Refund & Return Policy for ClothVoice:

Refund & Return Policy

At ClothVoice, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied, please review our refund and return policy to understand your rights and the process.

1. Eligibility for Returns

You can return a product if:

  • The product is unused, unworn, and in its original condition with all tags and packaging intact.
  • You have received the wrong item, a defective product, or an item damaged during shipping.
  • The return request is made within 7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products.
  • Items purchased on clearance or final sale.
  • Products damaged due to misuse or improper handling.

3. Return Process

To initiate a return:

  1. Contact Us: Send an email to support@clothvoice.com or call us at +880 1316-291770 with your order details and reason for the return.
  2. Approval: Once your return request is approved, we will provide instructions on how to send back the item.
  3. Shipping: Pack the product securely and ship it to the address provided. Please note that the cost of return shipping is the customerā€™s responsibility unless the product is defective or incorrect.

4. Refunds

Refunds will be processed under the following terms:

  • Approved refunds will be issued to the original payment method within 7-10 business days after the returned product is received and inspected.
  • Shipping fees, if applicable, are non-refundable unless the return is due to our error.

5. Exchanges

If you wish to exchange an item:

  • Contact us within 7 days of receiving the product.
  • Exchanges are subject to product availability. If the desired item is unavailable, you may choose a refund or store credit.

6. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately with photos of the issue for verification.
  • We will arrange a replacement or refund based on your preference.

7. Cancellations

Orders can only be canceled if they have not yet been shipped. Contact us promptly at support@clothvoice.com to cancel your order.

8. Contact Information

If you have any questions about our refund and return policy, reach out to us:

We value your trust and aim to resolve any issues promptly and professionally. Thank you for shopping with ClothVoice!

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